Category Archives: vodacom

New Job Vacancy at VODACOM Tanzania – HOD: Strategy and Consumer Insight | January, 2020

AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Position: HOD: Strategy and Consumer Insight
Description
This position is responsible for CBU Strategy, Reporting and Consumer Insight.. All reporting to the Vodacom Tanzania Management and Finance Group, including but not limited to reporting on Marketing operational performance, investment plans, key performance areas and various other areas as required by the Vodacom and Vodafone Group. The role will also include the planning of the key Marketing commercial strategies and the measurement of it against pre-defined criteria on a monthly and weekly basis. This role will also include the alignment of all reporting to the structured requirements set by the Vodafone Group. Since these are all new requirements, the role will involve a significant amount of policy and procedure implementations in accordance with the company goals and objectives particularly as stated in company strategic and operating plans.
Recommended:  
KEY ACCOUNTABILITIES
  • Development of CBU annual and long term Strategy, ensure its adoption and performance across the business, with constant tracking of its performance at all times.
  • Responsible for all Marketing reporting to Vodacom and Vodafone Marketing management, including monthly reporting on operational performance, investment plans, key performance areas and various other areas as required by the Vodafone Group.
  • Partnering with all department heads as well as senior management, he/she will have to identify and plan the Marketing commercial strategies and objectives.
  • Monitoring of the progress of achieving these targets and to ensure that all goals are met, re-evaluating and adjusting them as needed.
  • He/she will monitor and interpret all trends that occur within the Marketing industry, which will include evaluating market size, competitor accomplishments and activities and industry structures, and make recommendations to senior management to assist in achieving the company’s strategic objectives.
  • He/she will be responsible to formulate the Marketing business plan. Working with senior management, he/she will develop short- and long-term strategic business goals.
  • He/she will be required to expediently gather and analyse data, presenting it to senior management, while making recommendations to improve the business.
  • To identify and select an appropriate successor and to transfer of knowledge and skills
  • Develop tentative 3 years Strategy to support the annual planned strategy.
  • To implement all Vodafone reporting requirements and structures as well as define and implement all relating policies and procedures.
  • CBU Budget creation, reporting and monitoring as per Vodacom/Vodafone Format and Guidelines
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Qualifications And Working Experience
  • Degree in Finance, Commerce, Economics and any related field.
  • At least 10 years total work experience
  • At least 5 years work experience in management
  • Auditing firm experience will bring an added advantage.
Recommended:  


MODE OF APPLICATION: APPLY ONLINE 
CORE COMPETENCIES (Knowledge Base, Skills Base And Behaviour Base)

  • High quality planning and development skills
  • Agility and Out of the box thinking
  • Superior analytical skills
  • Exceptional report writing skills
  • High level of problem solving skills
  • High level of competency in Microsoft office applications
  • High level of commercial sense
  • Knowledge of Vodafone HFM reporting system
  • Very Good communication skills
  • Attention to detail
  • Honesty
  • Integrity
  • Skills

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Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It’s Best Answers plus Examples. Click Here!

Modern Marketing Leadership
Data Analytics and Insights
Understanding Customers and Developing Insight

New Job Opportunity at VODACOM Tanzania – Law Enforcement Disclosure Officer | January, 2020

AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Job Title: Law Enforcement Disclosure Officer
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Recommended:  
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Description
The key purpose of Lawful Disclosure Officer (LDO) acts as a Single Point of Contact (SPoC) for all Law Enforcement Agencies (LEAs), in the provision of data held in Vodacom systems. The LDO ensures compliance to the applicable legislations; internal policies, procedures, guidelines and standards, as well as all the Memorandum of Understanding (MoUs) with all the LEAs.
Recommended:
Key accountabilities and decision ownership
  • Administer all lawful requests from LEAs for the provision of data held on Vodacom Tanzania systems and advice to LEAs on the interpretation of Vodacom data;
  • Prepare and maintain a variety of records, logs and files, including information of a confidential nature, with strict secrecy and confidentiality as per the applicable policies, procedures, guidelines and standards;
  • Determine the prioritisation of the LEA requests and reply within the stipulated Service Level Agreements (SLA);
  • Compile information and data for reporting purpose, on weekly, monthly and quarterly basis, prepare reports related to the LEA function; and
  • Perform a wide variety of specialized duties independently, in support of the LEA functions delegated to a manager level administrator.  
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MODE OF APPLICATION: APPLY ONLINE 
Skills

  • Digital Advocacy
  • Customer Journey Knowledge
  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice
  • Expert Communication
  • Empathy

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Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It’s Best Answers plus Examples. Click Here! 

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

New Job Vacancy at VODACOM Tanzania – Manager: Retail Operations | January, 2020

AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Job Title: Manager: Retail Operations
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Recommended:  
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Recommended:

Description
Reporting to the EHOD: Sales and Distribution this role will be responsible for the following key duties:
• Responsible for managing day to day operational requirements of all Vodacom shops (both flagship p & franchised).
• Drive efficiency of Vodacom shops channel through implementation of franchise Channel Development of retail strategy & execution.
• She/he will be responsible for overall performance management of all Vodacom shops and Service desks within the allocated regions, ensuring continuous and achievements of the set goals and objectives in accordance to the approved franchise strategy and Vodacom shop/Service desk operation guidelines, as well as in achieving the set goal and Objectives in accordance to the overall company strategies.
• Provide Daily guidance & operational supervision for all shop managers in flagship shops and franchisee zone supervisors.

MODE OF APPLICATION: APPLY ONLINE
Key responsibilities
• Operational Strategy and Planning
• Sales & Acquisition
• Integrated Team Support
• Financial Management
• Administration and Reporting
• Team Management

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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,498 POSTS) 

Qualifications and experience:
• Degree in Sales & Marketing/ Business Administration
• In-depth knowledge of communication industry trends, preferably commercially oriented.
• 2-3 years’ experience in leading retail and service operations in the mobile and/or in retail-intensive B2C industries, preferably with a significant service dimension.
• Computer literate-Microsoft office, including Advanced/Intermediate Excel.

Skills

  • Modern Marketing Leadership
  • Digital Advocacy
  • Digital Tools and Technologies
  • Social Marketing
  • Empathy

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Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

New Job Opportunity at VODACOM Tanzania – Enablement Manager | January, 2020

AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Job Title: Enablement Manager
Posting Country:
Tanzania, United Republic of
Full Time / Part Time: Full Time 
Contract Type: Permanent
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Recommended:  
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Description
Role purpose:
Provide Leadership direction and guidance for Sales teams (Indirect Sales Coordinators /Agents and Business Partners to execute the strategy in located Business Regions (Coast, North, Victoria, Dar and Nyasa)

Key accountabilities and decision ownership
• Provision of full support for channels while on boarding and aftersales
• Monitor the performance of EBU partners continuously to ensure that agreed targets are achieved
• Ensure that EBU Partners apply Account Management Methodologies in servicing customer accounts
• Create & manage relationships at multiple touch points with EBU Partners and customers
• Communicate market trends and provide adequate up to date information on products and systems
• Grow and enhance existing partners, inform and communicate any new training modules applicable
• Communicate & Drive EBU Partner Training curriculum in accordance to EBU Partner policies & procedures, No training no selling together with Retention, Process &Training Manager.

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Core competencies, knowledge, Qualifications & experience
• Minimum business degree, MBA advantage with relevant sales ,customer care experience or its equivalent
• 4 – 6 leadership experience; inclusive of management in the ICT Industry (essential)
• MS Office (Microsoft Outlook, MS Word, Excel, Power Point, Excel)
• Strong understanding of Sales teams management.
• Sales tools and processes & Pipeline Management
• Understanding of Telecommunications Industry
• Good business acumen
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Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

New Job Opportunity at VODACOM Tanzania – Manager: Product Development | January, 2020

AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Job Title Manager: Product Development
Posting Country: Tanzania, United Republic of
Date Posted: 20-Jan-2020
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Recommended:  
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Role purpose:
Custodian of products/services’ business rules through the product life cycle.
Managing the relationship between IT & Billing and the rest of the business on changes to business rules and processes – new and enhancements.
Recommended:
Key accountabilities and decision ownership
Requirement acquisition and Specifications
  • Ensuring that key business rules and processes are accurately captured in URS.
  • Research and evaluation for solution
  • Play the role of SPOC between Vodacom Tanzania and solution providers when it comes to technical discussions.
  • SLA Governance & Change Management Coordination
  • Establish and manage a forum which will be reviewing performance of ITB suppliers based on the agreed framework.
  • This goes hand in hand with ensuring that recommendations and agreements are executed as directed by the forum
  • Budget Administration
  • Facilitate compilation of ITB Group budgets and manage the submission to group once completed.
  • Managing and supporting SCM process for budget allocation, transfers and issuing PO

MODE OF APPLICATION: APPLY ONLINE 
Core competencies, knowledge and experience

  • Excellent analytical and logical reasoning skills
  • Strong stakeholder management skills
  • Able to adapt to Agile
  • Able to challenge the status quo
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Must have technical/professional qualifications:

  • Degree in Computing or Telecommunication field.
  • At least 3-5 years’ experience in Computing/ or Telecommunication field
  • ITIL Certification would be advantageous.
  • Systems Analysis, Design, development and implementation & Business Communication
  • Project Management knowledge would be advantageous

Skills

  • MicroServices and APIs
  • Agile
  • Digital Experience Platforms
  • Coding
  • Dev Ops
  • Security
  • Cloud
  • Commitment from Vodafone

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Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It’s Best Answers plus Examples. Click Here!

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

New Job Vacancy at Vodacom Tanzania – Non Executive Director | January, 2020

AJIRA LEO
VODACOM
Jobs in Tanzania 2020: New Jobs Vacancies at VODACOM Tanzania 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020

Position: Non Executive Director 
Description
Providing effective leadership in collaboration with the management team;
Facilitating setting up of appropriate corporate governance structures for the management of the company’s operations;
Establishing board committees, policies and procedures that shall facilitate the most effective discharge of the Board’s roles and responsibilities;
Reviewing and approve Vodacom’s annual budget proposed by the management team;
Selecting, monitoring, evaluating, compensating, and if necessary replacing the Managing Director;
Plan for the succession to the position of the Managing Director and Senior Management;
Reviewing and approve management’s strategic and organization plans, including developing a depth of knowledge of Vodacom, understanding and questioning the assumptions upon which such plans are based, and reaching an independent judgment as to the probability that the plans can be realized;
Reviewing and approve Vodacom’s financial objectives, plans, and actions, including significant expenditures;
Ensuring that the key strategic risks of the company are identified and understood, and their on-going status and management effectively monitored;
Recommended:  
Ensuring that appropriate and effective risk management and internal control processes are operating in the company;
Monitoring corporate performance against the strategic and tactical plans, including overseeing the operating results on a regular basis to evaluate whether the company is properly managed;
Reviewing and approve material transactions not in the ordinary course of activities at Vodacom;
Ensuring that there is an effective communication strategy and processes in place, for both external and internal communications;
Reporting annually to the shareholders as required by Vodacom’s Memorandum and Article of Association; and regularly seek shareholders’ decisions on matters requiring their approval at the general meetings;
Ensuring ethical behavior and compliance with laws and regulations, auditing and accounting principles, and the company’s own governing documents;
Assessing its own effectiveness in fulfilling these and other Board responsibilities; and
Perform such other functions as are prescribed in acts regulating the company’s functions, that is but not limited to: Tanzania Communications Regulatory Authority (TCRA); Capital Markets and Securities Authority (CMSA); Bank of Tanzania (BoT).
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MODE OF APPLICATION: APPLY ONLINE
Requirements
A bachelor’s degree in any finance, marketing, actuarial science, economics, law, ICT, engineering, human resources, or related field. A post graduate qualification in a business related field will be an added advantage
At least 10 years’ experience as a director of a medium to large size company with business development focus and proven track record of business turnaround;
More than 5 years’ experience as a board member and of a board committee. Board experience with a listed company would be an added advantage;
Have thorough understanding of financial management, regulatory compliance, board management, demonstrable commercial and investment acumen;
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Be a highly networked individual with ability to build and maintain relationships beneficial to the organization;
Knowledge of the financial services industry or experience in corporate finance experience will be an added advantage; and
Not involved in any kind of activity or relationships that could even remotely constitute a material conflict of interest to serve as an independent director.

New Job at Vodacom Tanzania – Mgr: Data Warehousing & Bus Analysis | Deadline: 19th December, 2019

AJIRA LEO
VODACOM
Jobs in Tanzania: New Job Vacancies at VODACOM Tanzania, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

Position: Mgr: Data Warehousing & Bus Analysis – VDITB47
Role purpose:
  • Management Report Generation and Delivery, Business Analysis for Report Requirements
  • Data Warehouse, Mediation and Sales Supporting Systems Administration and Management
  • Information Systems Technology Programme Planning and Organization including Strategy
  • Staff Management
Recommended:  
Key accountabilities and decision ownership
  • Provide Daily/monthly/Adhoc management reports, New product reporting implementation and completeness checks, and ensure data management, accuracy and integrity of data warehouse
  • Manage changes for Business rules and parameters affecting Data Warehouse, Mediation and Sales Supporting Systems, ensure end-to-end testing, ensure system documentation and drawing up feasible architecture design to fit the product into existing structure and manage communication to suppliers and manage delivery.
  • Contribute to Information Systems Strategy and Roadmap, Technical Architecture planning and advise technology direction
  • Daily monitoring and administration of the Data Warehouse team members
  • Training and Self Development and Keep up to date with new technologies
Recommended:
Core competencies, knowledge and experience
  • Excellent data mining/analytics and logical reasoning skills
  • Excellent communication skills
  • Office Application Knowledge especially EXCEL, Presentation and Documentation
  • Programing and SQL Knowledge
  • System Maintenance and Management Skills
  • Billing System Administration
  • Business Administration Capabilities
Recommended:

MODE OF APPLICATION: APPLY ONLINE
Must have technical/professional qualifications:

  • A Degree in Computer Science (BSc) or similar educational background
  • A minimum of 2 years extensive experience in the Data warehouse area in IT & Billing industry.
  • Experience in Telecommunication Industry and Billing Environment.
  • Management training e.g. MBA
  • Project knowledge and experience would be advantageous.
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Job Type: Full-time
Employment Type : Permanent
Closing Date : 13-Dec-19, 11:59:00 PM

New Job at Vodacom Tanzania – Head of Mpesa IT Operations | Deadline: 06th December, 2019

AJIRA LEO
VODACOM
Jobs in Tanzania: New Job Vacancies at VODACOM Tanzania, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

Position: Head of Mpesa IT Operations – VDITB46
Role purpose:
The candidate will be responsible for planning, sourcing, designing, implementation, deployment and maintenance of MPESA + Eco System
Recommended:  
Key accountabilities and decision ownership
  • To guarantee high availability and excellent customer experience for M-PESA
  • Play a leadership role in ensuring the M-PESA system is stable and accessible on 24/7
  • Responsible for financial planning and control pertaining to M-PESA Support
  • Responsible for human resources management pertaining to M-PESA
  • To provide guidance, leadership and direction to M-PESA support manager, and ensure they are familiar with technical architecture of their systems and have also instituted a regime which will ensure problems are detected early and resolved in a timely manner.
  • Business Continuity Management
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CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE! 

Core competencies, knowledge and experience

  • Project management skills
  • Decision making, leadership, good communication
  • Planning, GSM/3G/4G Network expertise
  • Systems Integration, Business needs analysis
  • Mobile Money, AML, Payment Gateway
  • Over 5+ years of total experience in Man Management, Project Management, Telecommunication, and Systems Integration in Telecom industry.
  • Total of 4+ years of Experience in Management Level.
Recommended:

MODE OF APPLICATION: APPLY ONLINE 
Must have technical/professional qualifications:

  • Bachelor degree in Computer Science or its equivalent.
  • Strong technical, analytic skills.
  • Build and maintain relationship with key stakeholders.
  • Mobile Money experience would be an added Bonus

Employment Type : Permanent
Closing Date : 06-Dec-19, 11:59:00 PM

New Job at Vodacom Tanzania – Manager: Resourcing & Development | Deadline: 06th December, 2019

AJIRA LEO
VODACOM
Jobs in Tanzania: New Job Vacancies at VODACOM Tanzania, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

Position Manager: Resourcing & Development – HRLDOE
Role purpose:
Delivering an employee experience that unlocks personal growth & business performance by creating a strong community that everyone is proud to be part of.
Responsible for acquiring and developing skills and capabilities aligned to the company strategy and the talent strategy. Implements solutions for the talent and succession pipeline fit for the future.
Recommended:  
KEY ACCOUNTABILITIES
Resourcing
Monitors and applies HR recruiting best practices.
Drives implementation of new employee security background checks as per the policy.
On-boards new employees in order to become fully integrated.
Diversity & Inclusion
Promotes an inclusive culture by driving Vodacom diversity & inclusion agenda and initiatives.
Supports development of youth into technology industry.

Learning & Development
Based on annual capability analysis for business units, a) implements the business unit’s learning plan for functional development, leveraging material from the global academy and b) provide input into the overall L&D learning plan.
Drives utilisation of Vodacom University e-learning platform. Sources or designs solutions that address gap(s) not met by the VFU e-learning platform.
Drives awareness and understanding of all L&D offerings.
Recommended:

MODE OF APPLICATION: APPLY ONLINE 
Talent
Implements career management principles across the business.
In alignment with the global graduate development framework, include relevant recruitment methodologies thereby assuring that it serves as an input to the talent pipeline.

Core competencies, knowledge and experience

Minimum 5 years demonstrated experience in developing people.
Strong communication and interpersonal skills.
Presentation Skills.
Planning & organizing skills.
Analytical, with high attention to details.
Problem solving skills.

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NEW TANZANIAN JOBS OPPORTUNITIES 2019 (1,168+ POSTS)

Must have technical/professional qualifications:

  • Minimum Bachelor’s degree in industrial or organizational psychology, organizational development, education, business, or related field.
  • Demonstrated experience in organizational development or change management.
Recommended:

Job Type : Full-time
Employment Type : Permanent
Closing Date : 06-Dec-19, 11:59:00 PM

New Job Vacancies at Vodacom Tanzania, Administrator: M-PESA Agents | Deadline: 01st November, 2019

Tanzania Jobs Portal - Career
VODACOM
Jobs in Tanzania: New Job Vacancies at VODACOM Tanzania, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019

Position: Administrator: M-PESA Agents – MPESAN
JOB PURPOSE

The M-PESA Agent Administrator will be responsible to assist the M-PESA support Managers deliver against M-PESA revenue targets through effective management of the M-PESA agent network.
Recommended:
KEY ACCOUNTABILITIES
1. Daily M-PESA agent network support including agent contract processing, stock management, float monitoring, fraud activity monitoring, PoS allocation, agent communications and training
2. Assist M-PESA support Managers on identifying & troubleshooting poorly performing M-PESA outlets.
3. Maintain M-PESA agent Database. Ensure agent information is constantly updated and communicated to other relevant departments and stakeholders
4. Attend to all M-PESA agent and customer queries and where necessary escalate to relevant departments through remedy and follow up on solutions and respond to enquirers. Attend to all remedy tickets in agreeable time frame
5. Assist in Reporting weekly/ monthly/ quarterly & annual operational and management reports on agent productivity & completed ongoing and planned activities.
6. Maintains M-PESA Starter packs/blisters status and reporting.
7. Attend walk-in customers logged queries through help desk and escalate to respective departments.
8 Preparing daily, weekly, & Monthly reports on Mpesa, Merchant Activity.
9. Training Preparation, approval and Communication to stakeholders Eg HOR’s, TM’s TDR Companies.
10. M-Pesa Agents Support & Escalations
11. M-pesa Agent Creations.
a) E-mail feedback
b) Receipt and preparation of NEW acquisitions request
-Reactivation; replacement of recycled Tills
– Change of Store ownership
Recommended:

MODE OF APPLICATION: APPLY ONLINE
c)Preparation & Log in for creation
d)Daily updates on creation status for HOR/TM’s
e)Starter pack labeling
f)Compile Created file/Tills and Dispatch

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QUALIFICATIONS

Degree in Business Administration or equivalent qualification.
Computer skills training at an intermediate level (excel, word and power point are essential)
Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.

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NEW JOBS OPPORTUNITIES 2019 (1,580+ POSTS)

Job Type : Full-time
Location: Dar es salaam
Employment Type : Permanent
Closing Date : 01-Nov-19, 11:59:00 PM